Complaint Procedure
Wisemart Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact: Wisdom Akaho on 0203 759 3309 or by post to our office at 8-9 The Print House, 18-22 Ashwin Street, Dagenham, E8 3DL.
If a problem arises at any time, please contact me so that we can talk about your concerns. If you make a written to complaint to us we will look into investigating the matter within a period of 28 days. There after you will receive a response to your complaint. We hope that your complaint would be duly resolved at this stage.
All solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise with me any concerns you may have.
How to Make a Complaint
At Wisemart Solicitors, we are committed to providing the highest quality legal services. However, if for any reason you are dissatisfied with the service you have received, we want to hear from you. We take all complaints seriously and aim to resolve them promptly, fairly, and efficiently.
If you are unhappy with any aspect of our service, you can raise your concerns in the following ways:
Use our convenient online booking system to schedule your consultation at a time that suits you. SiIn many cases, issues can be resolved informally by discussing them directly with the solicitor handling your case. We encourage you to address your concerns with them as soon as they arise.mply click here to book.
If you feel your concern has not been adequately resolved, or if you prefer to submit a formal complaint, please contact us by:
- Email: complaint@wisemartsolicitors.co.uk
- Phone: +44 20 8016 5384
- Post: Complaints Officer, Wisemart Solicitors, 8-9 The Print House, 18-22 Ashwin Street, Dalston, E8 3DL, United Kingdom
- You can also fill the form on the right and our team will follow-up with the necessary action.
To help us investigate your complaint thoroughly, please provide the following information:
- Your full name and contact details.
- Details of the service you are dissatisfied with.
- The name of the solicitor or staff member involved.
- A clear description of your concerns.
- What you would like us to do to resolve the issue.
Our Complaints Process
- Acknowledgement
Upon receiving your complaint, we will acknowledge it within three working days and provide you with the name and contact details of the person handling your complaint. - Investigation
Your complaint will be investigated by a senior solicitor or the designated Complaints Officer. We will review all relevant details and, if necessary, contact you for further clarification. - Response
We aim to provide a detailed response within 14 days of receiving your complaint. If the matter is complex and requires more time, we will inform you and provide a new deadline. - Resolution
We will explain the outcome of our investigation, and if we find that our service fell below the expected standard, we will outline the steps we will take to put things right. This may include an apology, an explanation, corrective action, or a review of our procedures.
Contact Details: You can reach the Legal Ombudsman through the following channels:
Confidentiality
All complaints will be treated confidentially and handled with the utmost care. We will ensure that your complaint is investigated fairly and objectively.
If you have any questions about our complaint procedure or wish to submit a complaint, please do not hesitate to contact us:
- Email: complaint@wisemartsolicitors.co.uk
- Phone: Tel: 020 8016 5384 | Emergency: 07931 411 042
- Address: 8-9 The Print House, 18-22 Ashwin Street, E8 3DL
We appreciate your feedback and are committed to continuously improving our services.
What Clients Says?
Team Wisemart turned my nightmare into a beautiful dream. Outstanding service. You forget the problem once the team takes it on. I recommend to anyone in need of a dedicated, friendly and analytical skilled team of solicitors. Mr Akaho, Legend.
The best place to seek your immigration advice.. Solid team ✌️✌️
The best place for all your immigration requirements, trust Uncle Wisdom for that,always on time
Arguably the BEST Immigration Law Firm in London. The lawyers are up to date on all law & immigration matters. I will recommend Wisemart Solicitors anywhere any day...
Positive: Responsiveness, Quality, Professionalism, Value
One of the best for immigration issues. You will love speaking to Lawyer Wisdom
Excellent services with honesty and integrity - recommended for all
Timescale
In respect to our Immigration Applications are timescales range from 4-8 weeks to complete the application process. This depends on the level of complexity in the case.
Escalating Your Complaint
If you are not satisfied with our response, you may refer your complaint to the Legal Ombudsman, an independent body that can investigate complaints about legal services.
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