Legal Ombudsman Complaint Procedure
At Wisemart Solicitors, we strive to provide our clients with the highest quality of legal service. However, we recognize that there may be instances when you feel dissatisfied with our services. If you have followed our internal complaint procedure and are not satisfied with the outcome, you have the right to escalate your complaint to the Legal Ombudsman.
What is the Legal Ombudsman?
The Legal Ombudsman is an independent organization that helps resolve complaints about legal service providers. They can investigate complaints and recommend appropriate remedies if you have experienced poor service.
When to Contact the Legal Ombudsman
You can contact the Legal Ombudsman if:
- You have completed our internal complaint procedure and are not satisfied with the response.
- You believe we have failed to provide a service that meets the required standards.
- Your complaint falls within the Ombudsman’s jurisdiction.
How to Make a Complaint to the Legal Ombudsman
Eligibility: Ensure that your complaint falls within the scope of the Legal Ombudsman’s services. They can address complaints about:
Contact Details: You can reach the Legal Ombudsman through the following channels:
Timeframe: You must contact the Legal Ombudsman within six months of receiving our final response to your complaint. Additionally, your complaint should be made within a year of the problem occurring.
What to do if we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
How to Make a Complaint to the Legal Ombudsman
After submitting your complaint, the Legal Ombudsman will:
- Acknowledge receipt of your complaint.
- Conduct an investigation, which may involve gathering information from both you and Wisemart Solicitors.
- Provide a decision on your complaint, which could include recommendations for remedies, such as refunds or compensation.
If you would like more information about the Legal Ombudsman and their complaint process, please visit Legal Ombudsman or contact them.
Contact Details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Lodge a Complaint
At Wisemart Solicitors, we take client feedback seriously and continuously strive to improve our services. If you have concerns about our services, we encourage you to follow our internal complaint procedure first. If you remain dissatisfied after this process, please do not hesitate to contact the Legal Ombudsman for further assistance. If you have any questions regarding our complaint procedure or have a complaint, please fill the form below:
What Clients Says?
Arguably the BEST Immigration Law Firm in London. The lawyers are up to date on all law & immigration matters. I will recommend Wisemart Solicitors anywhere any day...
Positive: Responsiveness, Quality, Professionalism, Value
One of the best for immigration issues. You will love speaking to Lawyer Wisdom
Excellent services with honesty and integrity - recommended for all
Team Wisemart turned my nightmare into a beautiful dream. Outstanding service. You forget the problem once the team takes it on. I recommend to anyone in need of a dedicated, friendly and analytical skilled team of solicitors. Mr Akaho, Legend.
The best place to seek your immigration advice.. Solid team 
The best place for all your immigration requirements, trust Uncle Wisdom for that,always on time
Arguably the BEST Immigration Law Firm in London. The lawyers are up to date on all law & immigration matters. I will recommend Wisemart Solicitors anywhere any day...
Positive: Responsiveness, Quality, Professionalism, Value
One of the best for immigration issues. You will love speaking to Lawyer Wisdom
Excellent services with honesty and integrity - recommended for all
Team Wisemart turned my nightmare into a beautiful dream. Outstanding service. You forget the problem once the team takes it on. I recommend to anyone in need of a dedicated, friendly and analytical skilled team of solicitors. Mr Akaho, Legend.
The best place to seek your immigration advice.. Solid team
The best place for all your immigration requirements, trust Uncle Wisdom for that,always on time
Timescale
In respect to our Immigration Applications are timescales range from 4-8 weeks to complete the application process. This depends on the level of complexity in the case.
Complaint Procedure
Abinelle Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received,reach us.
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